Terms of Service
Last updated: March 2026
1. Acceptance
By accessing arkana.chat or using ARKANA software, you agree to these terms. If you do not agree, please do not use the service.
2. The Service
ARKANA provides on-device AI software for macOS. The software runs locally on your hardware. Our web platform (arkana.chat) provides account management, waitlist access, and support.
3. Your Data
Your data processed by ARKANA on your device belongs to you. We do not access, collect, or have visibility into content processed locally by the software. See our Privacy Policy for details on data we do collect (account info, contact submissions).
4. Subscriptions & Billing
Paid tiers are billed on a recurring basis. You may cancel at any time. Cancellation takes effect at the end of the current billing period. Refunds are handled on a case-by-case basis by our concierge team.
5. Acceptable Use
You agree not to:
- Use the service for unlawful purposes
- Attempt to reverse-engineer the software
- Share access keys or accounts with others
- Abuse the waitlist or referral system
- Automated scraping or bot activity on our platform
6. Intellectual Property
ARKANA software, brand, and documentation are proprietary. Your licence to use ARKANA is granted under your active subscription and is non-transferable.
7. Limitation of Liability
ARKANA is provided "as is". We are not liable for data loss, hardware issues, or any indirect damages arising from use of the software. Our total liability is limited to the amount you paid in the preceding 12 months.
8. Changes
We may update these terms. Material changes will be communicated via email to active account holders. Continued use constitutes acceptance.
9. Contact
Questions about these terms: [email protected] or contact us.